iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
1. Improve customer service perception and satisfaction.
2. Increase accessibility through a single point of contact, communication, and information.
3. Increase productivity of support staff by automating processes, policies, and tasks.
4. Improve teamwork and communication.
5. Reduce IT support costs.

Major features:
1. Email Management
Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

2. Request & Problem Management
Label, categorize, track requests and problems.

3. Self-Service Portal
Users can manage service requests via the customer portal.

4. Report
Extensive report capabilities for system data monitoring and identifying trends.

5. FAQ Knowledge Base
Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.

The license of this software is Freeware, you can free download and free use this customer support software.