DataTrack System is a powerful, web-enabled service and support management system designed for helpdesks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an affordable, all-inclusive solution for organizations of all sizes and types.

Major Enhancements to Server, Desktop Client and Web Client
1. Inherent, managed support for high-end databases (MySQL, Microsoft SQL Server 2000/2005/2008, Microsoft Access, Oracle, and ODBC)
2. System-wide support for user-defined, custom fields
3. Automatic updates for client and server
4. System-wide support for file attachments
5. System-wide support for activity log functionality
6. Web Client Themes
7. Update feature for plugins
8. Custom Automation Notifications
9. System-wide support for object linking and embedding - link to related DataTrack System objects
10. Attachment linking - link to files on the internet, network or local computer, without embedding
11. Redesigned and enhanced reporting system with support for custom reports and queries
12. Inheritable Group Policy and enhanced security profile management
13. Data Access Policy - grant or deny access to resources and information based upon type of data or content
14. Improved automation subsystem and rule-matching algorithm
15. Improved notification subsystem and notification configuration
16. Server Console Configuration Mode and Safe Mode - enables server configuration while existing service instance is running
17. Web Client domain pass-through authentication - automatic authentication upon accessing Web Client without need to enter username and password
18. Full compatibility with Windows 7

Other Desktop Client Changes and Enhancements
1. Global user-defined fields support for work orders, users, companies, assets and knowledge base articles
2. Correspondence Tracking for Email Receiver
3. Global attachment support for work orders, users, companies, assets and knowledge base articles
4. Color labeling for Work Orders
5. New class="clsHighLightedTextBlue" Dashboard Feature
6. Global object linking and embedding for work orders, users, companies, assets and knowledge base articles
7. Global support for activity log functionality
8. Spell check & formatting for text fields
9. New Quick Find feature
10. New note functionality found in File menu
11. Right-click print functionality
12. Quick access to print command for work orders, users, companies, assets and knowledge base articles.
13. Enhanced batch-edit functionality
14. Enhanced batch-edit security policy functionality
15. Improved shortcut key support
16. Improved search and query support
17. Various other usability and underlying enhancements

Other Server Changes and Enhancements
1. Windows Service Management Console
2. Database Explorer
3. Database configuration and management (support for various database types)
4. Database Upgrade and Migration Wizard
5. Redesigned server settings window
6. Redesigned and enhanced rules-based automation configuration and administration
7. Redesigned and enhanced Web Client configuration
8. Customize Web Client forms and fields layout
9. Improved Web Client customizability
10. Improved security policy management with group policy
11. Improved event logging
12. Customizable rule notification
13. Various other usability and underlying enhancements

The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments and much more.

The license of this software is Free Trial Software, the price is $349.99, you can free download and get a free trial.