Erlang Calculator
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Erlang Calculator is a Erlang B and C calculator to help you with your work. Erlang Calculator is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.
Erlang Calculator Features:
1. Probability of blocking calls,
2. Number lines required,
3. Able to determine maximum number of calls in an hour,
4. Predicted Telephone Service Factor (TSF),
5. Agent occupancy (percentage of time on calls),
6. Determine the number of calls that will be waiting,
7. Provide the average speed to answer a call,
8. And, the ability to determine the number of agents needed.
The license of this software is Free, you can free download and free use this calculator software.